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Use of knowledge
capital amassed in organisation provides an opportunity for
improving tje ability
- to adapt
to changing conditions and
- to overcome current (frequently)
chronic problems
Sources of knowledge
capital are:
- people who can contribute their professional and life experience,
- standards
used in organisation, which are programming human behaviour, and
- data from
processes, that can be used for improvement
There are organisations in which knowledge
capital is not fully used
- human perceptiveness and inventiveness
are underestimated and hence not used for improving functions of organisation;
- standards (procedures, instructions)
are not improved basing on the gained experience;
- data is not analysed or conclusions
are not used for improvement
Procedures of the ISO
9001 management system establish environment that enable basic functions of
knowledge management. Managers often do not go beyond what
is necessary for obtaining a certificate. Less attention is paid to implementation
of tools that may activate capital of knowledge
Involving employees , improving standards - these are issues
that depend on involvement
of management.
There are several models of organising environment for improvement.
These are for example: Japanese TQC
and QC Circles, American Six sigma,
and schemes of management based on specification TS 16949 used in automotive industry.
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